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Communication 501: The Art and Science of Having Hard Conversations with Customers.

Wouldn’t it be great if all customer conversations were delightful?

Since that’s not the case, it’s helpful to have some concrete steps to take to handle those tricky talks.

Download this eBook with in-the-trenches advice from Brian Wones (former VP of Customer Success at Cloud Elements), and learn how to:

  • Better manage your customer perceptions

  • Help your customers own their own outcomes

  • Consistency

  • Gain more verbal confidence


If you'd like to find out more about Bolstra's agile Customer Success Management, request a demo today.


Bolstra is the industry's only agile Customer Success Management Platform. Illuminate your customer experience so you can do the right work at the right time and operationalize your best practices–resulting in more customer advocates.