How mature is your customer success organization? Do you have one or two superheroes who are doing everything in their power to keep customers engaged, but lack well-defined processes and valuable technology? Or, are you further along the maturity scale and have some established and repeatable processes, but don’t have full transparency into all of your data or a measurable and agile approach fully adopted across your business?
To effectively engage and retain customers, you should know your organization's customer success maturity level. Take Bolstra's assessment to determine where your team is, and see where it can be with the right people, processes,and technology. Fully optimized CS teams are running a finely-tuned operation that is having real success in reducing churn and growing revenue.
WHAT IS BOLSTRA?
Bolstra is the industry's only agile Customer Success Management Platform. Illuminate your customer experience so you can do the right work at the right time and operationalize your best practices–resulting in more customer advocates.