You only get one chance to make a first impression! Kickoff is that chance for the post-sales team, and facilitating a strong kickoff meeting is pivotal in getting the relationship off to a great start and headed straight for first value.
Think of a great kickoff meeting like a soccer kickoff where you keep control of the ball, versus a football kickoff where you send it down the field and start playing defense. You don’t want to put everything on your customer’s plate and then begin the wait. Rather, you want to be in control of the meeting and make it the first step toward a speedy first value attainment. This requires good planning and a tactically crafted agenda.
Watch the webinar to see how two customer success pros conduct kickoffs that build off the enthusiasm of purchase to streamline first value attainment.
WHAT IS BOLSTRA?
Bolstra is the industry's only agile Customer Success Management Platform. Illuminate your customer experience so you can do the right work at the right time and operationalize your best practices–resulting in more customer advocates.