Listen as Irit Eizips, Top 100 Customer Success Strategist and CEO for CSM Practice, and John Warne, VP of Customer Advocacy for Bolstra parse through the confusion of which metrics are most informative and helpful in making your Customer Success team successfully retain your ideal loyal customers.
How truly effective are health scores in predicting customer churn?
What customer metrics are the best indicators of customer retention?
How should you use surveying as a tool to understand your customers better?
And, what to do when you see potentially negative indicators?