As B2B organizations increasingly adopt Customer Success as their approach for retaining and growing existing customers, questions abound about how to get started and scale. While getting started isn’t all that difficult, fine tuning and scaling require strategy, people, processes, and (maybe) some technology. Join us as we hand over the keys to doing CS right – either from the start or through critical change management. We all share the same goal of making our customers successful, and therefore loyal. With such a hefty goal, there are some essential pieces you don’t want to just guess at.